Privacy Policy

Effective Date: October 2024

At Payne Glasses, we are committed to helping as many people with comfortable prescription glasses as possible. We believe you have the right to know what information we collect from you and how we protect your privacy. Your use of our website is also subject to our Terms of Use.

By using our website, you agree to the collection, storage, use, disclosure and procedures this Privacy Policy describes. If you have any question, please write to us at legal@payneglasses.com.

1 Type of information we collect

1.1 Information you provide to us:

1.2 Information we collect from third parties

1.3 Information we automatically collect

2 How we use your information

• Provide and improve our services.We use your information to provide personalized frame selection, lens option recommendations, and overall shopping experience; we may also use combined information provided by you and other customers to understand how our website is used and improve our services.
• Order fulfillment and personalized product. At Payne Glasses, we try very hard to make comfortable glasses for all of our customers; every face is unique, so we rely on all the information you provide to make and adjust your glasses.
• Communicate with you.  We may have questions about your order, or need to follow up with you after you have contacted us, and share with you about our new products if you are opt-in.
• Other Internal uses.  We may aggregate our customers’ information to help us set our business directions, new product trends, etc. and allow us to service more customers better such as:
• Perform market research, understand the effectiveness of our competition or promotions and our services analytics and operations
• Provide customized content, advertisements, offers and promotions related to our services, or to provide other information we believe to be of interest to you, including over email;
• Perform quality control, training, analytics, system administration and technology management (including optimizing our site and services);
• Maintain records and auditing interactions with consumers (including logs and records maintained as part of transaction information);
• To better understand customers generally, to identify new prospective customers and to design and to develop new products or services and to enhance current products and services;
• For our legitimate interests   that may span things like detecting, preventing, or otherwise addressing fraud, abuse, security, usability, functionality or technical issues with our services, protecting against harm to the rights, property or safety of our properties, users, or the public as required or permitted by law; enforcing legal claims, including investigation of potential violations of this Privacy Policy; comply and/or fulfil our obligations under applicable laws, regulations, guidelines, industry standards and contractual requirements, legal process, subpoena or governmental request; and in accordance with our Terms of Use.

3 How we share your information

• Third party service providers. We may disclose customer emails and physical addresses to our contractors, affiliates and other service providers who provide certain service to us on our behalf, such as fulfilling orders, processing payments, operating our site, analyzing data, providing marketing (including auto customers collection by certain platforms), or consulting services. These service providers will only have access to the information needed to perform limited functions on our behalf.
• In connection with business transfers. We may choose to buy or sell assets. In these types of transactions, customer information is typically part of the business assets that would be transferred. If we are acquired, or we go out of business, enter bankruptcy, or go through some other change of control, the information we collect could be one of the assets transferred to or acquired by a third party.
• To protect us and others.  We reserve the right to preserve and disclose any information with or without notice to you that we reasonably believe is necessary to comply with law or court order; cooperate with law enforcement; enforce or apply this Privacy Policy, our Terms of Use; or with or without notice to you if we believe in good faith that this will protect the rights, property, or safety of Payne Glasses, our employees, our users, or others.

4 What you can do with your information

Through your account pages, you can view, edit and delete the following information you have provided to us: name, email address, password, shipping address, billing address, phone number, profiles, prescriptions.

Please note our email communications are categorized as “transactional” and “marketing”. If you decided not to receive our new products or special offers, you can “opt-out” from your account page; but you will continue to receive emails about your orders or website system functions such as “password reset”.

5 We are committed to protecting your information

We understand the sensitivity of the information you may give us, so we are very serious in protecting your information. We take many security measures to keep your information safe, these include but not limited to physical, electronic and procedural. Unfortunately, even though we use commercially reasonable efforts to protect your information, we cannot guarantee the complete security. Any information that you provide to us is done so entirely at your own risk.

6 Children Under Age 18

We are especially sensitive about children’s information. Do not use this site if you are under the age of 13. The website is not intended for children under age 18. (See Eligibility Section under Terms of Use) If you are a parent or legal guardian of a child, you may use our website on behalf of your child, and we may collect information necessary (such as prescription) of your child to make and deliver our product. Parents or legal guardians of a child under 18, by entering their child’s personal information hereby consent and are giving us verification to use that information as disclosed in Section 2 of this policy. Parents or legal guardians have a right to 1) to ask us to review the personal information collected about their child, 2) to reach out to us and to revoke their consent and verification and refuse further use or collection of personal information of their child, and 3) to request that we delete their child’s personal information.

7 California Privacy Rights

If you are California resident, Learn More > .

8 Changes to this Privacy Policy

We review this Privacy Policy regularly to make sure it complies with applicable laws and conforms to changes in our business. We may need to update this Privacy Policy, and we reserve the right to do so at any time. If we do revise this Privacy Policy, we will update the “Effective Date” at the top of this page so that you can tell if it has changed since your last visit. Your continued use of our website constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from time to time.

9 Contact Us

If you have any question about this Privacy Policy, please write to us at legal@payneglasses.com.