Payne Rewards is an our exclusive Payne Loyalty Program, offering top perks and tailored promotions to members. Experience exclusive benefits designed just for you!

To fully enjoy the benefits, you need to join Payne Rewards Points first. Feel free to join anytime. After joining Payne Rewards Points, maybe you will transition to the 'Explorer' level within the first 24 hours.

There are two ways:

Automatic Upgrade by Spending: You can qualify for Insider by reaching $100 in cumulative spending, or $500 for VIP status. What is considered qualified spending for amounts of $100/500?
Payment Upgrade Options: Explorer can upgrade to Insider for $14.95 or to VIP for $49.95. Insider can also upgrade to VIP for $39.95.

No, you don't need to wait until January 1st of the next year. You can start enjoying the benefits immediately.

Once you reach the spending threshold in each calendar year, Your Payne Rewards status remains valid until December 31st of the following year.

If you haven't made any orders or utilized the benefits since the upgrade, you are eligible for a refund and downgrade. However, if you have already made orders, refunds are not applicable.

Qualified spending refers to the actual amount paid for eyewear and accessories. This excludes payments made for gift card purchases or any discounted amounts. It excludes amounts paid for the purchase of the risk-free warranty. Shipping costs are also excluded. It's important to note that the redeemed points' amounts are also excluded from the qualified spending calculation. In the case of returns, refund amount will no longer be considered for annual spending. Our Payne Loyalty Program rewards you based on the actual amount you spend on eligible products.

The order amount starts accumulating into the annual spending amount 30 days after the order is successfully delivered. In the case of returns, refund amount will no longer be considered for annual spending. If returns result in an insufficient annual spending amount, the customer's level will be adjusted accordingly. Payne loyalty program tracks and rewards your spending on eligible purchases, excluding any refunded or returned amounts.

We can track your spending from the date you join Payne Rewards Points until January 1st. Unfortunately, we can't track spending prior to January 1st of the current year. Any purchases made from January 1st to the present date will count towards your rewards once you join the program.

Valid for US residents only; others receive a $5.95 discount. Subtotal (after discount) must be $79/59/19+. What is considered qualified spending for amounts of $79/59/19+? Automatically applied at checkout without a coupon code.

Rewards points do not stack; they are calculated based on the highest rate between the promotion and your lever tier, ensuring you enjoy the maximum allowable points. Please note that orders including a discount, sale orders redeeming points, and orders part of an exchange do not earn points.

Explorer/Insider/VIP can participate in Points Raffle, Points Redemption, and access exclusive offers. Early access to launches and additional exclusive promotions will be communicated via email. Explorer/Insider/VIP are automatically opted in to receive Payne Rewards-related marketing emails; however, choosing to unsubscribe will result in forfeiting these perks.

Your points will never expire as long as you have at least one purchase order on your account within 24 months.

Yes, you will receive a reminder email about one month before your points expire. Be sure to add service@mail.payneglasses.com to your address book.

Yes, your reward summary and detailed activities are available from your account.

Payne Glasses may adjust the points earned on qualified product purchases or the redemption amount each year. Additionally, we may award more points for qualified purchases during certain promotion periods.

If you are a Payne Rewards Explorer and have logged in, the points to be earned should be displayed on the shopping cart page, order confirmation page, your rewards summary page, and also on your order confirmation email.

First, submit your birthdate. Then, from 30 days before your birthday until 11:59 pm on the day of your birthday, you can visit the website to get your birthday gift. There are two options: a physical item or points, and you can choose one. If you pick the physical item, it's added to your cart for you to order, with extra shipping charges. Gift remain in the shopping cart for 7 days; if no order is placed within this time, it expire automatically. If you choose points, they're directly added to your account.

Insider can enjoy a 50% off upgrade to RFW, VIP can enjoy a free upgrade to RFW. Learn more about Free Warranty offer.

Unfortunately, cash redemption for rewards and benefits is not available.

Individual rewards and benefits from your account cannot be shared with others.

By joining Payne Rewards, you agree that you have read, understood and agree to be bound by the Reward Terms & Conditions, and the terms of our Privacy Policy and our website Terms and Conditions.

Yes. We may, in our sole discretion, cancel, modify, restrict or terminate the program or any aspect or feature of Payne Rewards at any time without prior notice, even though such changes may affect the value of rewards already accumulated or earned and/or the ability to redeem accumulated rewards and benefits. And customer-initiated opt-out from the Payne Reward is currently not supported.

If the Payne Rewards is terminated, your benefits and rewards will automatically terminate. We will advise Explorer/Insider/VIP, of the effective date of termination of the Payne Rewards.

Regular retail customers who joined our Payne Rewards. This category excludes partners ( influencers and business customers), Our Payne Rewards is designed to reward our valued retail customers for their ongoing support and purchases.