Do California Residents have specific privacy rights?
Rights of California residents
Under the California Consumer Privacy Act ("CCPA"), those who live in California have the following rights under California Civil Code Section 1798.83 also known as the "Shine The Light" law. If this section conflicts with any other section of the policy and you're a California resident, the section that is more protective of personal information will be controlling. If you have any questions about this section or whether these rights apply to you, please contact us at legal@payneglasses.com.
CCPA privacy notice
Throughout this section, we use the term "sell" as it is defined in the CCPA.
The personal information we collect come from the following categories of sources:
You, including through your use of our services;
Automatically collected from you using various tracking software and web beacons, only basic e-commerce information is automatically collected, NO PERSONAL INFORMATION IS AUTOMATICALLY COLLECTED.
Key Terms:
- We, us, our
- Payne Glasses, LLC
- Payne Glasses
- legal@payneglasses.com
- Personal information
- Any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household.
- Sensitive personal information
- Personal information revealing a consumer's social security number, driver's license and passport numbers, account numbers and credentials, precise geolocation, racial or ethnic origin, religious beliefs, or union membership, personal information concerning a consumer's health, sex life, or sexual orientation, contents of a consumer's mail, email and text messages where the business is not the intended recipient, genetic data, and biometric information.
- Biometric Information
- An individual's physiological, biological, or behavioral characteristics, including information pertaining to an individual's deoxyribonucleic acid (DNA), that is used or is intended to be used singly or in combination with each other or with other identifying data, to establish individual identity. Biometric information includes, but is not limited to, imagery of the iris, retina, fingerprint, face, hand, palm, vein patterns, and voice recordings, from which an identifier template, such as a faceprint, a minutiae template, or a voiceprint, can be extracted, and keystroke patterns or rhythms, gait patterns or rhythms, and sleep, health, or exercise data that contain identifying information.
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Categories of Personal Information
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Specific Types of Personal Information We Collected in the Preceding 12 months.
- Identifiers (e.g., a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver's license number, passport number, or other similar identifiers)
- Name, email address, account name, password
- Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, his or her name, signature, social security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or anyother financial information, medical information, or health insurance information.
- Address, phone number, employer, credit card number, debit card number, other financial information medical information
- Characteristics of protected classifications under California or federal law
- Age (birth year), gender
- Commercial information (e.g., records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies)
- Products purchased-glasses frames and lenses
- Biometric information
- n/a
- Internet or other electronic network activity information (e.g., browsing history, search history, and information regarding a consumer's interactionwith an Internet Web site, application, or advertisement)
- n/a
- Geolocation data
- n/a
- Audio, electronic, visual, thermal, olfactory, or similar information
- n/a
- Professional or employment-related information
- n/a
- Education information, defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act (FERPA)
- n/a
- Inferences drawn from any of the information identified above to create a profile about a consumer reflecting the consumer's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
- n/a
- Sensitive Personal Information
- n/a
How Personal Information is Collected: Privacy Policy
Why We use your personal information: Privacy Policy
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What we use your personal information for
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Our reasons
- To provide our prescription glasses services to you
- For the performance of our agreement with you when you purchase a product
- To prevent and detect fraud against you or Payne Glasses, LLC
- For our legitimate interests to minimize fraud that could be damaging for us and for you
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Conducting checks to identify our customers and verify their identity
Screening for financial and other sanctions or embargoes
Other processing necessary to comply with professional, legal and regulatory obligations that apply to our business, e.g., under health and safety regulation or rules issued by our professional regulator
- To comply with our legal and regulatory obligations
- Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies
- To comply with our legal and regulatory obligations
- Ensuring business policies are adhered to, e.g., policies covering security and internet use
- For our legitimate interests to make sure we are following our own internal procedures so we can deliver the best service to you
- Operational reasons, such as improving efficiency, training and quality control
- For our legitimate interests to be as efficient as we can so we can deliver the best service for you at the best price
- Ensuring the confidentiality of commercially sensitive information
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For our legitimate interests, to protect trade secrets and other commercially valuable information
To comply with our legal and regulatory obligations
- Statistical analysis to help us manage our business, e.g., in relation to our financial performance, customer base, product range or other efficiency measures
- For our legitimate interests to be as efficient as we can so we can deliver the best service for you at the best price
- Preventing unauthorized access and modifications to systems
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For our legitimate interests to prevent and detect criminal activity that could be damaging for us and for you
To comply with our legal and regulatory obligations
- Updating [and enhancing] customer records
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For the performance of our agreement with you when you purchase a product
To comply with our legal and regulatory obligations
For our legitimate interests making sure that we can keep in touch with our customers about existing orders and new products
- Statutory returns
- To comply with our legal and regulatory obligations
- Ensuring safe working practices, staff administration and assessments
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To comply with our legal and regulatory obligations
For our legitimate interests to make sure we are following our own internal procedures and working efficiently so we can deliver the best service to you
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Marketing our services to:
—existing and former customers;
- For our legitimate interests to promote our business to existing and former customers
- Credit reference checks via external credit reference agencies
- n/a
- External audits and quality checks, e.g., for accreditations and the audit of our accounts
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For our legitimate interests to maintain our accreditations so we can demonstrate we operate at the highest standards
To comply with our legal and regulatory obligations
Access and data portability
You have the right to request from us, twice within a 12-month period, the categories and specific pieces of personal information that we have collected about you within the last 12 months. After your verifiable request has been received, we will provide you with the following information:
The categories of your personal information that we collected;
The categories of sources from which your personal information was collected;
The business or commercial purpose for collecting or selling your personal information;
The categories of third parties with whom we shared your personal information;
The specific pieces of your personal information that we collected;
The categories of your personal information that we sold or disclosed for a business purpose and the categories of third parties to whom we sold or disclosed your personal information for a business purpose;
You can make such a request here: legal@payneglasses.com (see Verification below)
Sales or sharing of personal information to a third party in the last 12 months: n/a
Categories of Personal Information We sold or shared: n/a
Categories of Personal Information We Disclosed in the preceding 12 Months for a business purpose to a third party: n/a
We only allow our payment service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information. We also impose contractual obligations on the payment service providers to ensure they can only use your personal information to provide services to us and to you.
How Long Your Personal Information Will Be Kept:
We will keep your personal information while you have an account with us or while we are providing our services to you. Thereafter, we will keep your personal information for as long as is necessary:
To respond to any questions, complaints or claims made by you or on your behalf;
To show that we treated you fairl;
To keep records required by law;
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information.
Deletion
You have the right to request that we delete your personal information that we collected. Please understand that this right is subject to certain exceptions under the CCPA—for example, we may need to keep your personal information to provide you with the services, to complete a transaction or to otherwise comply with your prior requests. In these circumstances, we may deny your request.
Personal information sale or share opt-out:
We do not sell personal information. To exercise your right opt-out of sharing of information please contact legal@payneglasses.com
Verification:
You will need to provide us with:
Enough information to identify you [(e.g., your full name, address and customer or matter reference number)];
Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill);
A description of what right you want to exercise and the information to which your request relates;
We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information or is someone authorized to act on such person's behalf.
Any personal information we collect from you to verify your identity in connection with your request will be used solely for the purposes of verification.
Non-discrimination/Protection Against Retaliation:
We will not discriminate against you for exercising your CCPA rights. We will not deny you goods or services, charge you different prices for our goods or services, provide you with goods or services of a different level or quality, or suggest that you may receive a different price or rate for goods or services or a different level of quality of goods or services.
Exercising your CCPA rights
To exercise your access, data portability and deletion rights, you will need to send us a verifiable request that (1) provides sufficient information to allow us to verify that you are the person about whom we have collected personal information and (2) describes your request in sufficient detail to allow us to understand, evaluate and respond. Requests that do not meet both of these requirements may not be responded to. We will only use your personal information submitted in your verifiable request to verify your identity and complete your request. You do not need to register an account with our Site to submit a verifiable request.
Once your verifiable request has been received, we will work to respond within 45 days. We will not charge you a fee for making a verifiable request unless your request is excessive, repetitive or manifestly unfounded. If we determine that your request warrants a fee, we will inform you of the fee and explanation of our decision before completing your request.
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable request related to your personal information. You may also make a verifiable request on behalf of your minor child.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
Additional California resident rights:
In addition to your CCPA rights, you have the right under California Civil Code Sections 1798.83-1798.84, to contact us to prevent disclosure of personal information to third parties for such third parties' direct marketing purposes; in order to submit such a request, please contact us at legal@payneglasses.com
Your browser may offer you a "Do Not Track" option, which allows you to signal to operators of websites and web applications and services that you do not wish such operators to track certain of your online activities over time and across different websites. Our services do not support Do Not Track requests at this time. To find out more about "Do Not Track," you can visit www.allaboutdnt.com